As a crisis management professional, I have worked with many different crisis teams over the years. What has become apparent is that, in the majority of cases, those conducting the operational response to a crisis (and by that I mean at both the bronze/operational and silver/tactical levels) have little understanding of the strategic drivers, priorities and concerns, and potential challenges of the executive or ‘gold’ level.
This lack of understanding can fail to give those protecting the organisation’s license to operate what they really need to fulfil their role. Resulting in delayed escalation, incorrect assumptions and the transmission of skewed information to the top. Continue reading