Many people (fortunately) have scant experience of dealing with crises, so what does a crisis look and feel like from the inside?
C – complexity and uncertainty
R – responsibility for far-reaching decisions without complete information
I – impact of events on your organisation’s people, performance, reputation and bottom line
S – scrutiny from the media, stakeholders, the general public, and possibly the law
I – interaction with people who wouldn’t normally work together
S – stressful working conditions in a high-pressure and unfamiliar environment
Crises require management in the extreme: the pressure is immense, the stakes are high and the situation is volatile. Many organisations fail to appreciate the scale and speed of the response required when a crisis hits until it is too late. However, crisis management plans, training and exercising all help make sure that your people can perform at their best, even when a crisis strikes.
To find out more about the essentials of crisis management, you can download the first white paper in Steelhenge’s thought leadership series ‘Crisis Management: Key Themes to Success’ for free: