The Best of Crisis Thinking 2012

By Dominic Cockram

This year has been a busy one for us at Steelhenge with many successful projects delivered, new clients won and new members of staff welcomed to the Steelhenge team, not to mention the second biggest event in London this summer: the formal launch of the Steelhenge Blog.

Here we share our most popular posts from the past 6 months.

Continue reading

The Good, The Bad and The Ugly: Crisis Management in 2012

Head in handsBy Dominic Cockram

This year has seen many crises hit large organisations; these crises came in all shapes and sizes, and prompted a variety of different responses from the organisations that were affected. We take a look at lessons learned from three crisis management responses that stood out for us in 2012 – and not always for the right reasons.

Continue reading

2012: A Crisis Manager’s Reflections

Dominic Cockram SteelhengeBy Dominic Cockram

As I look back over the year and reflect on crisis management and crisis communications, I have come to a resounding, and somewhat worrying conclusion: it remains remarkable how infrequently people and organisations learn from their mistakes and how few organisations are sufficiently prepared for when things go wrong.

It remains, to my mind, very apparent that many major corporations are simply still not taking preparation for a crisis seriously – or if they are, they are then ignoring what’s been learned and “winging it”.  When you watch how they manage the response both in terms of handling the media and communications, and of the management of the crisis itself, it stands out a mile if an organisation has got good procedures in place and staff have undergone training.

Continue reading

Lies, damn lies and media coverage: Leveson, defamation and the corporate crisis

media-leveson-reportBy Andy Cuerel

A recent analysis showed that around 60% of corporate crises originate with media reports. This means that any proposed regulation of the media will have its implications for businesses and crisis managers and reputation management as a whole – but what are these implications, and will anything actually change?

Continue reading

How to make sure your energy supply is ready for winter

By Michael Gilbert

Power-Electricity-snowTemperatures are dropping and energy prices are rising – a sure sign that winter is here.

Despite the combined annual unpleasantness of cold and cost, we are fortunate in the UK to have a robust and reliable energy infrastructure. We’ve become accustomed to having gas and electricity on demand, but even the best infrastructure has vulnerabilities.

Continue reading

Persuading the PR Team: “But we deal with crises every day!”

By Dominic Cockram 

“But we deal with crises every day!”Crisis

If I had a pound for every time I heard this phrase… It usually follows my suggestion that an in-house PR team would benefit from putting together a crisis communications plan so that there are some procedures, processes and team structure in place, so they’d be prepared for when a real crisis hit them.

Cue: “We don’t need one. We know what to do.”

Continue reading

Toyota Recalls: Still trying to steer clear of trouble

By Andy Cuerel

The Guardian 12/3/2012There are some things in life that can always be relied on: night following day is a fair bet, Chelsea football club managers rotating with a similar frequency is another, and to this list we now seemingly add vehicle recalls care of the Toyota Motor Corporation.

This blog reported only last month on Toyota’s praiseworthy handling of recent issues regarding faulty electric window switches, a comparative tiddler at 7.4 million vehicles recalled worldwide – compared to the 2009 ‘unintended acceleration’ issue affecting 12 million. Whilst due praise Continue reading